FAQs

Straight answers, so you can order with confidence.

How do I choose a length?

12 to 14 inches sits around the shoulder. 16 to 20 inches is the most requested range and reads as "long" without being dramatic. 22 inches and up is statement length. Message us on Instagram @lavishcollection_vb and we'll tell you what fits the look you want.

How many bundles do I need?

Most installs use three bundles, and longer lengths usually need more. If you're unsure, tell us your length and how full you like your hair and we'll size it for you before you pay.

Do you install the hair too?

Yes. Book an appointment through our booking link and bring your bundles, or buy them from us and we'll have them ready.

How fast do orders ship?

Orders are processed within 1 to 2 business days, then ship FedEx or USPS with tracking and signature confirmation. Standard Priority Mail, $20 Priority, and $30 Express are the options at checkout. See Orders and Shipping for the full detail.

Can I return an item?

Returns and exchanges are covered in our Refund policy. Used hair and used personal care products cannot be resold, so read it before you order.

How do I care for bundles and wigs?

Wash in cool water with a sulfate-free shampoo, condition the mid-lengths and ends, and let them air dry. Store wigs on a stand or wig head to hold the shape.

Something's wrong with my order

Email shop@lavishcollection.us with your order number and we'll sort it out. Need an answer today? Call the shop at 757-816-3771.