Refund and Exchange Policy

Returns and exchanges

You have 10 days from delivery to request a return. To be eligible, the item must be unworn, unused, and in its original packaging with the hair seal, tags, and any included pieces intact. You'll need your order number or proof of purchase.

To start a return, email shop@lavishcollection.us with your order number and the reason. If your return is approved, we'll send you a return label and instructions for sending the item back. Items sent back without an approved return will not be accepted.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether it was approved. If approved, you'll be refunded to your original payment method within 5 to 10 business days. Your bank or card company may need additional time to post the credit.

If you'd rather exchange or take store credit instead of a refund, tell us when you request the return and we'll set that up.

For change-of-mind returns, return shipping is the customer's responsibility. If we provide a prepaid label, that cost is deducted from your refund.

Damaged, defective, or wrong item

Inspect your order as soon as it arrives. If something is defective, damaged, or not what you ordered, email shop@lavishcollection.us within 48 hours of delivery with photos and your order number. We cover the return shipping and will make it right with a replacement or a full refund.

Sale items, including Black Friday

Sale and promotional items, including Black Friday orders, can be returned within the same 10-day window for exchange or store credit. Cash refunds are not issued on sale items. Items marked final sale, and gift cards, cannot be returned.

What we can't accept

  • Custom and special orders
  • Hair or beauty products that have been worn, used, installed, cut, colored, or opened
  • Gift cards
  • Items marked final sale
  • Items returned after the 10-day window

Used hair and used personal care products cannot be resold, so please read this before you order.

Cancellations

If your order hasn't shipped, email us and we'll cancel it and refund you to your original payment method. Once tracking is issued, the order is on its way and the return process above applies.

Questions

Email shop@lavishcollection.us or call the shop at 757-816-3771.